How to Fix ‘Slack Is Trying to Add a New Helper Tool’ 

Slack is an instant messaging app for teams that combines chat, file sharing, and real-time co-workers. But, many users have recently been experiencing an error message “Slack is trying to add a new helper tool.”

So, how to Fix “Slack Is Trying to Add a New Helper Tool”? Removing and reinstalling Slack or switching the ownership of the Slack app and Copying Slack into your main application folder (for Mac users) are the possible solutions for fixing Slack Helper Tool.

However, this seems to have caused some trouble with Slack’s login page. If you cannot log in or find yourself getting kicked out of the application, this article may help you deal with that issue.

Overview Of Slack New Helper Tool

A new helper tool is a tool made to help you set reminders and create polls. When the Slack New Helper Tool was added to Slack, creating a poll with numbers up to five digits was only possible.

You can access the new tool by clicking on the three dots in the top right corner of your screen. After that, click on “Helpful Tools” and then create a new reminder or poll. In order to use this new helper tool, you must turn on “Use New Helper Tool”.

How To Fix “Slack Is Trying To Add A New Helper Tool”? 

The “Slack is trying to add a new helper tool” message may be disabled in a number of ways. However, some of them really do their job and let you log in to your workplace without any issues. All possible solutions both Windows and Mac User’s are explored here:

For Windows Users 

There are two options for Windows users to resolve the issues.

  • Slack application ownership change
  • Uninstall and reinstall Slack

Slack application ownership changes

This is a more advanced solution and will require you to have access to a computer with another user account on it. The user account that you use must also have administrative privileges within Windows.

  • To open a command prompt, use Windows+R and then type cmd.
  • To action, the command, press the Enter key.
  • To change Slack ownership, just type in the appropriate command.
  • The following command must be entered to transfer ownership of Slack. “chown YourUsername PathToSlackInstallation”
  • Replace your username with your actual username and use the correct location where you installed Slack.
  • Hit the enter key.

The annoying Slack pop-ups can be stopped by switching who owns the app. If that doesn’t work, a fresh install of the software should get you back up and running.

Uninstall and reinstall Slack

Reinstalling Slack will solve the majority of issues. This is because it gets rid of any bugs or errors that were in your old version, as well as it installs a clean version that isn’t corrupted or broken.

  • To open the Control Panel, use the Windows key plus R.
  • Type “control panel” and hit the enter key.
  • Locate the option labeled “Programs and Features.”
  • Select Slack, and then select the Uninstall option.
  • To finish the uninstall, please wait.
  • To use a downloaded file and run the application. 
  • Just follow the on-screen directions until the setup is complete, and then log into the Slack account.
  • It’ll fix the Slack Helper Tool.

For Mac Users

There are three basic solutions for Mac users to address ‘Slack Is Trying to Add a New Helper Tool.’

  • Change The Ownership of The App.
  • Uninstall and reinstall The Slack
  • Place Slack in the main Applications folder (Mac users)

Change The Ownership of The App.

Many users have found that switching ownership of the program eliminates the annoying notifications. Instructions are provided below.

  • To access Spotlight Search on a Mac, hit the command + space bar combination.
  • Then type “Terminal” into the search bar and choose the first result.
  • Now that the terminal window is opened, type in the following command and press Return: Substitute your username for “name.” 
  • Use the command “sudo chown -R name:staff /Applications/” to provide staff members read/write access to Slack.
  • Accept this as the last notification for the Slack application that assists in adding users.

This procedure should uninstall Slack assistant from your Mac if ownership of the software is an issue. If the problem still exists, try the following solution.

Uninstall and reinstall The Slack

Fixing software bugs is easy with this method. Uninstall Slack and delete its files. It removes corrupted installation files and reinstalls Slack using these steps.

  • Click Finder from your desktop dock.
  • Click Applications and click Slack.
  • Press Control and click Slack at a time.
  • Uninstall Slack by choosing Move to Bin from the context menu.
  • Next, search Slack on the App Store.
  • Select Slack Desktop.
  • Click GET..
  • Installing may need your Apple ID and password.
  • After installation, click OPEN to start Slack.

Reinstalling should address installation file issues. The pop-up won’t appear again unless you use the assistance tool for app integration.

Place Slack in the main Applications folder (Mac users)

Drag the Slack icon from the Trash to the main Applications folder. The original location of the app should now be blank. This will be the original location of Slack for Mac in the future.

  • Use the dock to access Finder.
  • To find out where Slack is kept, just put its name into the top search bar.
  • Put Slack in the Applications folder.

How Do I Get Rid Of Slack Helper On My Mac? 

It’s possible to get rid of the Slack Helper Tool by reinstalling Slack. Steps that come following reinstalling the application are-

  • From the Dock, launch the Finder.
  • From the left pane, choose Applications. Right-click Slack and choose Move to Bin. This will remove Slack from the Mac.
  • Now go to the App Store and look for Slack.
  • When installing Slack for the Desktop, click the Get button.
  • Allow Slack to be installed before signing in with the needed credentials.

This should resolve the “Slack Is Trying to Add a New Helper Tool” error on your Mac.


Thought the troubleshooting may assist you in resolving the issues. However, you may have some doubts about it. There are some commonly asked Slack questions.

In Slack, how many workplaces can you have?

Slack Connect provides access to Twenty different companies via common channels. If you do not require all external contacts to communicate in one channel, you must still add individuals to your team as single-channel guests.

What is the password for the Mac installation of the helper tool?

Your system password is also the password for the auxiliary tool. If you’re having trouble using the tool, try changing the password to your system and seeing if you’re granted access again.

Does Slack allow for multiple accounts?

Slack allows for the creation of numerous accounts and the use of various workspaces. Workspaces in Slack may be seen regardless of which account you’re in, unlike with some other programs that allow for multiple logins. Connecting the numerous workstations to the Slack app is all that’s required instead.


There is no room for doubt. The majority of corporations already use Slack as their main means of internal communication, and this trend is only expected to grow. 

The persistent pop-ups are annoying and may hinder the work of many groups. Modifying the ownership of a Slack application by rooting for the real admin of the system or reinstalling the Slack app will solve the problem.

With that said, we’ve concluded our troubleshooting tutorial, and we hope you no longer see the annoying “Slack Is Trying to Add a New Helper Tool” notification.

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