How To Fix FaceTime Saying No Reachable Address?

Among Apple users, FaceTime is one of the most used ways to make video calls. But several Mac users have reported that they’re getting an error saying “this account has no reachable address” when they’re trying to login to FaceTime. 

This occurs for several reasons. At the same time, they can also be fixed. You can usually fix this problem by going to and changing your old Apple ID with a new one. 

But there is no single solution to get rid of this error message on Mac. In this article, we’ll explore several ways to learn how to fix FaceTime saying no reachable address. So, continue reading till the end of the article. 

What Causes FaceTime Saying No Reachable Address?

There are multiple reasons why your Mac experiences an error message “This account has no reachable address” while using FaceTime. The following are the most common causes for this error on iOS or macOS devices:

  • Simple bug issues
  • Your Mac device isn’t updated
  • Apple service is down for awhile
  • is not accessible
  • Issues with NVRAM and PRAM setting
  • You have recently changed your Apple ID
  • Inaccurate date and time setting

How to Fix Facetime Saying No Reachable Address? 

Now that we know what causes FaceTime saying no reachable address, we’ll go through some troubleshooting steps to fix this issue. Below are the 7 most common solutions to fix this error on Mac devices:

Solution 1: Restart your Apple device

In most cases, it’s possible that FaceTime says no reachable address due to some bug issues. So, start troubleshooting this problem on your macOS device by restarting it. 

It will fix the problem if it is truly a result of bug issues. To restart a Mac computer, here are the steps to follow:

  • Launch the Apple Menu from the menu bar.
  • Now tap on the Restart option and wait for 20-25 minutes to restart your Mac.

But if your Mac device is completely frozen and unresponsive, you can simply do it using the keyboard. To do so:

  • Press and hold the power button from the keyboard until it switches off.
  • After a few moments, press and hold the power button again to restart your Mac. 

Solution 2: Update Your iOS or macOS device 

The primary reason why your FaceTime saying no reachable address is that your PC is not updated to the latest macOS version. So, check for new updates and update your computer if new software updates are available. To do so, go through the following instructions:

If you’re working on a macOS Mojave:

  • Head over to the Apple Menu.
  • Now select System Preferences > Software Updates.
  • If there is a new software version available, tap on Update and update your macOS device. 

If you’re working on a macOS High Sierra or earlier:

  • Go to the App Store 
  • Click on the Updates in the sidebar menu. 
  • If there are any new app versions, you’ll see the corresponding button.

If you’re working on an iPhone or iPad:

  • Open the “Settings” app 
  • Go to General > Software Update
  • Click on Download and Install if an update is available. 

Solution 3: Check the Apple System Service 

Occasionally, Apple conducts service work which can cause Facetime connection issues. To check for the service status:

  1. Go to the Apple system service status
  2. On the System Status page, look for any impairments. They will be marked with a yellow rhombus.

If the app status is green but the app is still not working, the problem might be restricted to your region. 

Solution 4: Check the Date and Time

If the date and time settings are not accurate according to your current region and time zone, it can cause Facetime saying no reachable address. So, check the date and time settings on your Mac and make sure that they are accurate as your location.

To avoid such errors, it’s better to set these things to automatic. It will set the date and time automatically according to your region. Here is how to turn on automatic time and date:

  1. Locate the Apple menu and select System Preferences.
  2. Now press on the Date and Time section.
  3. Next, select the Date and Time tab and uncheck the box to set date and time automatically.
  4. Now select the Time Zone tab and uncheck the box for setting the time zone automatically using the current location.

To check the date and time on an iOS device:

  1. Go to Settings > General. 
  1. Now tap on Date and Time. 
  1. Next, set it on Automatically.

Solution 5: See If The is Accessible 

When the error message “FaceTime saying no reachable address” appears, referring to the Apple ID Website, navigate to the site to see if it is accessible. 

You should also check if an email address has been attached in the Apple ID section. To do so, below are the steps to follow:

  1. First, open Safari on your Mac and go to
  2. Sign in with your Apple ID and Password.
  3. Now check the Apple ID section to see if your email ID is attached there.
  4. If not, go to Edit > Add More and change your old Apple ID with a new one. 

After all, try to sign in to your FaceTime app again and see if the problem is solved. Here you will get something more about this process. 

Solution 6: Reset NVRAM and PRAM 

Sometimes, a simple reset of NVRAM and PRAM can fix FaceTime saying no reachable address issues. To reset them, here is the step-by-step process to follow:

Step 1: Power off your Mac

Start by shutting down your Mac if it is turned on. You can simply do it from the Apple Menu. 

Step 2: Power on the PC and locate Option, Command, P, and R keys 

Once your macOS device is turned off, power it on back. To do so, press on the Power Button from the keyboard.

Now locate these four buttons: Option, Command, P, and R from the keyboard. 

Step 3: Press on the keys and restart your macOS 

Now immediately press and hold these four keys together: “Option + Command + P + R.” Then release the buttons when you get the startup sound for the second time or when your Mac PC restarts. 

Now wait until your Mac restarts. It will take 20-25 minutes to restart. 

Solution 7: Is the Apple ID currently Changed

If you have recently changed your Apple ID or Password, it can also cause the FaceTime saying no reachable address. This is because you can’t sign in into the FaceTime app with your old Apple ID. To solve this problem, here are the steps to go through:

  1. Open the Facetime app on your Mac.
  2. From the menu bar, tap on FaceTime and select Preferences.
  3. If you are already signed in there with your old one, first click on Signed Out and Sign In again with your new ID.

Frequently Asked Questions (FAQs)

Are you looking to know more about the ways of fixing Facetime indicating no reachable address? Well, here we’ll discuss some common questions on the error “this account has no reachable address” on Apple devices. 

Why Does My FaceTime Say No Reachable Address?

It’s because your Apple device may need a restart or the Apple service is down. Besides, it can also happen when the internet connection is poor or your FaceTime is not up to date.

How Do You Use FaceTime Without Wi-Fi?

First, launch the “Settings” app. Then scroll down and tap on “FaceTime”. Next, scroll down again and press on “Use Cellular Data” to turn it on.

Can I Use FaceTime Without A Phone Number?

Yes, you can. But in this case, you should have a registered email address. You’ll need to type either person’s phone number or email address.

How Much Data Does A FaceTime Call Use?

On iOS devices, a FaceTime call usually uses 3MB per minute of your cellular data. That means, it will consume 180MB data per hour.


The solutions we discussed earlier, are the ways to fix FaceTime indicating no reachable address on iOS or macOS devices. But if you’re not able to fix the issue anyways, you can also contact Apple Support for assistance. 

Therefore, you can also use alternative FaceTime apps such as Skype, WhatsApp, Google duo etc. on your device. Most of these apps are free and work for several platforms.

Finally, if none of these fixes work, you will need to factory reset your iOS or macOS device. But don’t try to do it yourself if you don’t have enough experience on it. It’s always better to contact an expert.

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